TIME-X Terms of Service

Effective date: 21 July 2026 · Version 1.0

1. Who we are; agreement

These Terms are a contract between you and Sourcecall s.r.o., company ID (IČO) 50 262 777, Staré Grunty 18, 841 04 Bratislava, Slovak Republic, the operator of the TIME-X app ("TIME-X", "we"). By creating an account you accept these Terms and the Privacy Policy.

2. The service

TIME-X is a marketplace for one-to-one, real-time video calls between people. A caller pays for a recipient's time at a displayed per-minute rate; billing is per second of actual connected call time, computed server-side and rounded up to the nearest cent.

Key billing facts:

• The rate is shown before you propose or accept a call, and a live cost meter is displayed during the call. The in-call meter is an estimate; the authoritative amount is the server settlement, which both parties see on the call receipt.
• You are never charged more than the pre-authorized maximum for a call.
• A call that never connects (zero seconds) is charged nothing.

TIME-X is a platform, not a party to your calls. We do not supervise, endorse, or take responsibility for the content of calls (see §8, §10).

3. Accounts and eligibility

• You must be at least 18 years old and able to form a binding contract.
• One account per person; accurate information; you are responsible for activity on your account.
• Sign-in is via Apple, Google, phone, or email.

4. Wallet credit

• Calls are paid from your TIME-X wallet. Wallet credit is a prepayment for person-to-person calls on TIME-X: funds you set aside in advance to pay other people for their time. It is not a virtual currency, not redeemable for digital content or features, and has no use other than paying for calls with other people.
• Top-ups are processed by Stripe in a Stripe-hosted checkout; we never see your card number. A payment processing fee is added on top of the credit amount and shown at checkout before you confirm. The full credit amount you selected then appears in your wallet.
• Wallet balances are denominated in US dollars (USD) and are not interest bearing.
• You may request a refund of unused wallet credit at any time at support@time-x.ai. We return it to your original payment method, subject to payment processor rules and verification.

5. Charges and refunds

• The per-second settlement described in §2 is final when it appears on your receipt, subject to this section.
• Automatic: a zero-duration (failed-connect) call is not charged.
• If a call drops because of a technical fault, you are charged only for the seconds actually connected; unused prepaid time is released automatically. If you believe a charge is wrong, contact support@time-x.ai within 14 days of the call and we will review the server settlement records and refund where the records support it.
• Chargebacks/disputes: see §11.

6. Earning and payouts

• To receive money for your time you must complete Stripe Connect onboarding (identity and bank details are collected by Stripe, acting as your payment services provider).
• Payouts are made by Stripe to your linked account. Stripe's own terms apply to your Connect account.
• You set your availability; your rate is determined by the platform's pricing system as described in the app. Rates are calculated by the platform from public evidence and platform activity; they cannot be set manually, and TIME-X may recalculate them as the underlying evidence changes.
• Taxes on your earnings are your responsibility. Where the law requires it, we or our payment providers report transaction information to tax authorities (for example under DAC7 or similar rules).

7. Platform fees

• TIME-X charges a platform fee on every call: 6% added to the caller's charge and 4% deducted from the earner's credit.
• When you top up your wallet, a payment processing fee is added at checkout (see §4). There are no additional payment processing fees when you make calls; calls are paid from your wallet balance. We may change fees with notice.
• Current fees are always shown in the app before you confirm a call or a top-up.

8. Acceptable use and user content

You agree NOT to use TIME-X to:

• harass, threaten, defraud, or impersonate anyone;
• transmit or display unlawful, sexually exploitative, or hateful content in calls, profiles, photos, or proposal text;
• offer or solicit regulated professional services (legal, medical, financial advice, or other licensed services) in violation of applicable licensing rules. TIME-X is a time-access platform, not a professional services marketplace;
• circumvent billing (arranging payment off-platform for calls arranged on-platform), probe or abuse the platform, or automate access;
• record calls without all parties' consent where consent is required. TIME-X itself never records calls.

User content (profile photo, bio/profession, proposal topics) remains yours; you grant us a license to host and display it to operate the service. We may remove content or restrict accounts that violate these Terms.

Report and block: you can report a user (harassment, spam, inappropriate content, impersonation, other) or block them from within the app; blocked users cannot propose calls to you (and you not to them). We review reports and act where warranted.

9. Calls between users

• The person you call, and the content of your conversation, are your choices and your responsibility.
• Both parties consent to the displayed rate when a call is proposed and accepted; the live meter is shown throughout.
• TIME-X provides no warranty about any user's identity, expertise, or the value of their time.

10. Disclaimers and liability

• The service is provided "as is". To the maximum extent permitted by law, we disclaim implied warranties and are not liable for indirect or consequential damages, or for the conduct or content of users on calls.
• Our aggregate liability is capped at the greater of USD 100 or the total amounts you paid to TIME-X in the twelve months before the event giving rise to the claim.
• Nothing in these Terms excludes liability that cannot lawfully be excluded (consumer-protection carve-outs apply, especially for EU consumers).

11. Disputes

Contact support@time-x.ai first; most billing questions are resolved quickly from the server settlement records. Disputes that cannot be resolved informally are subject to §14. If you are a consumer in the EU, you also keep the mandatory protections of your home country and may use the European Commission's online dispute resolution platform.

12. Termination and account deletion

• You may stop using TIME-X at any time and may delete your account in-app (Profile → Delete account). Deletion permanently removes your account and personal data; call and payment records are retained in anonymized form as financial records, per the Privacy Policy §7.
• Deletion is blocked while you have an active call, an open payment dispute, or a pending payout. Resolve these first.
• We may suspend or terminate accounts that violate these Terms, with wallet and payout handling per §4 to §6 and applicable law. If we terminate your account, we refund your remaining wallet balance unless it is connected to fraud or an open payment dispute; where permitted by law we may offset amounts you owe us.

13. Changes to the service or Terms

We may modify the service and these Terms; material changes will be notified in advance in-app or by email. Continued use after the effective date is acceptance.

14. Governing law

These Terms are governed by the laws of the Slovak Republic, and the courts of the Slovak Republic have jurisdiction, except that consumers always keep the mandatory protections and forum rights of the country where they live.

15. Contact

Sourcecall s.r.o.
Staré Grunty 18, 841 04 Bratislava, Slovak Republic
support@time-x.ai