TIME-X Support
Need help with TIME-X? Contact us at support@time-x.ai and tell us what's going on. Below is where to go for the most common requests.
Billing and payments
Wallet top-ups and per-minute call charges are billed through Stripe; payouts to call recipients also run through Stripe. If a charge or payout looks wrong, email support@time-x.ai with the approximate date and the other party's name if it was a call charge — most billing questions are resolved quickly from the server settlement records. See the Terms for the full billing and payout terms.
Account
You can delete your account at any time from inside the app (Profile → Delete account); this is immediate and irreversible once it completes, and is blocked only while you have an active call, an open payment dispute, or a pending payout. For anything else account-related — sign-in trouble, changing details, data requests — email support@time-x.ai. See the Privacy Policy for your data rights.
Safety and reporting
You can report a user (solicitation of dating or companionship, sexual or adult content, harassment, spam, inappropriate content, impersonation, or other) or block them from within the app; blocked users cannot propose calls to you, and you cannot propose calls to them. We review reports and act where warranted. For anything urgent, or if you'd rather not wait for an in-app review, email support@time-x.ai directly.
TIME-X is for professional and educational consultations. Our Community Guidelines, shown in-app under Profile → Community Guidelines:
- TIME-X is for professional and educational consultations.
- Dating, companionship, romantic, sexual or adult content is prohibited.
- Harassment, hate speech, violence and illegal activity are prohibited.
- Violations end the account.
Technical issues
If the app crashes, a call won't connect, or something else isn't working, email support@time-x.ai with your device model and what you were doing when it happened. Crash and performance data is captured automatically (see the Privacy Policy) and referencing the approximate time helps us find it faster.
Contact
SourceCall, s.r.o.
Staré Grunty 18, 841 04 Bratislava, Slovak Republic
support@time-x.ai